TERMS & CONDITIONS
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Atcx's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'ATCX' or 'us' or 'we' refers to the owner of the website whose registered office is Unit 8, Thornhill Road, Dewsbury, West Yorkshire. WF129QE. Our company registration number is 11699522, place of registration United Kingdom. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
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The content of the pages of this website is for your general information and use only. It is subject to change without notice.
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This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
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Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
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Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
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This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
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All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
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Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
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From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
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Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
CUSTOMER CARE
Customer promise:
We want to ensure you get great service each and every time you contact ATCX. We make this promise, so you know what to expect from us.
When you telephone:
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We will aim to answer your call within 30 seconds
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Our staff will always give you their name
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If we need to ring you back, we will return your call as soon as we can and no later than two working days.
When you email:
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If we can’t resolve your enquiry within one working day, we will let you know who is dealing with it and when you can expect a full reply.
When you write in:
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We will get back to you as soon as possible and within five working days
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If we can’t resolve your enquiry within five working days, we will let you know who is dealing with it and when you can expect a full reply.
While we work hard to provide exceptional service, there may be times when we don’t get things quite right.
When we make a mistake, we will always:
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Apologise and aim to put it right
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Make improvements to avoid the same mistake happening again.
We aim to treat all of our customers fairly and with respect. If you need any additional assistance, please let us know, and we will make sure we communicate with you in a way that meets your needs.
WHOLESALE INQUIRIES
Become a ATCX Stockist
If you are a retailer and keen to represent the ATCX brand with some lovely products in your shop or online store, then we would love to hear from you!
We have a separate trade website, www.atcxtrade.com, where you can view our full range with access to our trade prices and minimum order quantities. We also have a dedicated trade sales and customer service team who would be happy to advise you on stock, collections and more.
Our trade team can be contacted by phone or email on +44 (0)1924 568814 and hello@atcxuk.com
PRIVACY & SAFETY
Last updated: 30th October 2019
This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this …
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that we feel is appropriate.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes To This Privacy Policy
This Privacy Policy is effective as of the above date and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us.