FAQ

What products are entitled to a refund?

Only products purchased from the ATCX web store are entitled to a refund.
What should I do if I want to return my product for a refund?

ATCX warrants that our products will be free from defects in materials and workmanship. If after verifying you found out that your ATCX product is defective and you want to return the product for a refund, you may contact us through our Technical Support line or visit the ATCX Returns & Claims page.
Do I need to return the box, manuals, disks, and power adapter when requesting for a refund?"

While this may vary depending on the product and claim, we suggest you send everything that originally came with the product. Please include the sales receipt as proof of purchase and copy of your claim.
Where will I return my ATCX product if I bought it in the UK?

After filling out the web refund form, you can ship products that require a refund to: ATCX Ltd UNIT 8 THORNHILL ROAD DEWSBURY WF129QE UK
How long is the refund process?

Refunds will be credited to you via your original method of payment in the amount of your original purchase price for the returned product, less any shipping and handling charges. Refunds are usually reflected on your card account within 4 weeks of ATCX's receipt of your product return.
Do you have a live chat support?

Yes. To contact our live chat specialists, click on the ICON in the bottom right corner.
Are there any benefits to having a ATCXUK.com account?

With your ATCXUK.com account, you can manage and process the following information: Your account information Your active orders Your order history You can process a return You can process a refund Your wish lists Your email subscriptions Your shipping and billing addresses
How do I contact your customer support?

Phone Support You can contact one of our support agents at (0) 1924 568814. Online Support Multiple tools are available to solve your problems including videos, step-by-step guides, FAQs, and more. Also, you can email us or chat with a support agent to get your questions answered. Pre-sales Support Want to know more about a ATCX product you are thinking about purchasing or a release date for one of our exciting new products? For all pre-sales enquiries, call ATCX Customer Care at (0) 1924 568814. Online Sales Support Do you have questions about purchasing products directly from the ATCX website? Whether it is product specs, price details, and stock information or if you have a question about a purchase you have already made, we can help you with all of this and more. Call us at ((0) 1924 568814.